.app-shell {
  width: 100%;
  max-width: min(96vw, 1720px);
  margin: 0 auto;
  padding: calc(var(--navbar-height) + var(--space-2xl)) var(--space-lg) var(--space-3xl);
  display: grid;
  grid-template-columns: 264px minmax(0, 1fr);
  gap: var(--space-xl);
  align-items: start;
}

.app-side {
  position: sticky;
  top: calc(var(--navbar-height) + var(--space-lg));
  display: flex;
  flex-direction: column;
  gap: var(--space-lg);
  padding: var(--space-lg);
}

.app-side-profile {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  min-width: 0;
}

.app-side-avatar {
  flex: 0 0 auto;
  width: 44px;
  height: 44px;
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-heading);
  font-weight: 700;
  font-size: var(--fs-lg);
  color: #fff;
  background: var(--gradient-primary);
  box-shadow: var(--shadow-glow);
}

.app-side-ident {
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.app-side-name {
  font-family: var(--font-heading);
  font-weight: 600;
  color: var(--text-primary);
  font-size: var(--fs-base);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.app-side-email {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.app-side-nav {
  display: flex;
  flex-direction: column;
  gap: var(--space-2xs, 0.25rem);
}

.app-side-link {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  padding: 0.6rem 0.85rem;
  border-radius: var(--radius-full);
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  font-weight: 500;
  text-decoration: none;
  border: var(--border-width, 1px) solid transparent;
  transition: background var(--transition-fast), color var(--transition-fast), border-color var(--transition-fast);
}

.app-side-link i,
.app-side-link svg {
  width: 18px;
  height: 18px;
  flex: 0 0 auto;
}

.app-side-link:hover {
  color: var(--text-primary);
  background: var(--tint-primary-08);
}

.app-side-link.is-active {
  color: var(--text-primary);
  background: var(--tint-primary-12);
  border-color: var(--border-color);
}

.app-side-foot {
  margin-top: auto;
  padding-top: var(--space-sm);
  border-top: var(--border-width, 1px) solid var(--border-color);
}

.app-side-signout:hover {
  color: var(--error, #ef4444);
  background: color-mix(in srgb, var(--error, #ef4444) 10%, transparent);
}

.app-main {
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: var(--space-lg);
}

.app-main-head {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: var(--space-md);
  flex-wrap: wrap;
}

.app-eyebrow {
  text-transform: uppercase;
  letter-spacing: 0.14em;
  font-size: var(--fs-xs);
  color: var(--primary-light);
  font-weight: 600;
  margin-bottom: var(--space-2xs, 0.25rem);
}

.app-title {
  font-family: var(--font-heading);
  font-size: var(--fs-3xl);
  color: var(--text-primary);
  line-height: 1.15;
  margin: 0;
}

.app-subtitle {
  color: var(--text-secondary);
  font-size: var(--fs-base);
  margin-top: var(--space-xs);
}

.app-section-label {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  font-family: var(--font-heading);
  font-size: var(--fs-lg);
  color: var(--text-primary);
  margin: var(--space-sm) 0 0;
}

.pj-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: var(--space-lg);
}

.pj-card {
  display: flex;
  flex-direction: column;
  gap: var(--space-sm);
  padding: var(--space-xl);
}

.pj-card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-sm);
  flex-wrap: wrap;
}

.pj-status {
  display: inline-flex;
  align-items: center;
  padding: 0.2rem 0.7rem;
  border-radius: var(--radius-full);
  font-size: var(--fs-xs);
  font-weight: 600;
  letter-spacing: 0.02em;
  border: var(--border-width, 1px) solid transparent;
}

.pj-status--active {
  color: var(--success, #22c55e);
  background: color-mix(in srgb, var(--success, #22c55e) 12%, transparent);
  border-color: color-mix(in srgb, var(--success, #22c55e) 30%, transparent);
}

.pj-status--on_hold {
  color: var(--warning, #f59e0b);
  background: color-mix(in srgb, var(--warning, #f59e0b) 12%, transparent);
  border-color: color-mix(in srgb, var(--warning, #f59e0b) 30%, transparent);
}

.pj-status--completed {
  color: var(--primary-light);
  background: var(--tint-primary-12);
  border-color: var(--tint-primary-20);
}

.pj-status--archived {
  color: var(--text-tertiary);
  background: rgba(255, 255, 255, 0.08);
  border-color: var(--border-color);
}

.pj-status--new {
  color: #3b82f6;
  background: color-mix(in srgb, #3b82f6 12%, transparent);
  border-color: color-mix(in srgb, #3b82f6 30%, transparent);
}

.pj-status--contacted {
  color: var(--warning, #f59e0b);
  background: color-mix(in srgb, var(--warning, #f59e0b) 12%, transparent);
  border-color: color-mix(in srgb, var(--warning, #f59e0b) 30%, transparent);
}

.pj-status--closed {
  color: var(--text-tertiary);
  background: rgba(255, 255, 255, 0.08);
  border-color: var(--border-color);
}

.pj-ref {
  font-family: var(--font-mono, monospace);
  font-size: var(--fs-xs);
  color: var(--text-tertiary);
  padding: 0.2rem 0.55rem;
  border: var(--border-width, 1px) solid var(--border-color);
  border-radius: var(--radius-full);
}

.pj-title {
  font-family: var(--font-heading);
  font-size: var(--fs-xl);
  color: var(--text-primary);
  margin: 0;
  line-height: 1.25;
}

.pj-service {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  color: var(--text-secondary);
  font-size: var(--fs-sm);
}

.pj-summary {
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  line-height: 1.55;
}

.pj-live {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
  margin-top: var(--space-xs);
  padding: var(--space-md);
  border: var(--border-width, 1px) solid var(--border-color);
  border-radius: var(--radius-md);
  background: var(--tint-primary-05);
}

.pj-live-row {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: var(--space-sm);
}

.pj-live-label {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.pj-live-value {
  color: var(--text-primary);
  font-size: var(--fs-sm);
  font-weight: 600;
  text-align: right;
}

.pj-progress {
  width: 100%;
  height: 8px;
  border-radius: var(--radius-full);
  background: var(--tint-primary-08);
  overflow: hidden;
}

.pj-progress-fill {
  height: 100%;
  border-radius: var(--radius-full);
  background: var(--gradient-primary);
  transition: width var(--transition-slow);
}

.pj-open {
  margin-top: auto;
  width: 100%;
  justify-content: center;
}

.pj-noinq {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  color: var(--text-tertiary);
  font-size: var(--fs-sm);
  margin-top: auto;
}

.portal-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: var(--space-sm);
  padding: var(--space-3xl) var(--space-xl);
}

.portal-empty svg,
.portal-empty i {
  width: 34px;
  height: 34px;
  color: var(--primary-light);
}

.portal-empty-title {
  font-family: var(--font-heading);
  font-size: var(--fs-lg);
  color: var(--text-primary);
}

.portal-empty-text {
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  max-width: 460px;
}

.portal-foot-hint {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  margin-top: var(--space-md);
}

.portal-notice {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  padding: var(--space-sm) var(--space-md);
  border-radius: var(--radius-md);
  font-size: var(--fs-sm);
  margin-bottom: var(--space-lg);
  border: var(--border-width, 1px) solid var(--border-color);
  color: var(--text-secondary);
  background: rgba(255, 255, 255, 0.05);
}

.portal-notice--warn {
  color: var(--warning, #f59e0b);
  border-color: color-mix(in srgb, var(--warning, #f59e0b) 30%, transparent);
  background: color-mix(in srgb, var(--warning, #f59e0b) 8%, transparent);
}

.portal-signin {
  max-width: 640px;
  margin: 0 auto;
  padding: var(--space-2xl);
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: var(--space-sm);
}

.portal-signin-icon {
  width: 56px;
  height: 56px;
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--gradient-primary);
  color: #fff;
  box-shadow: var(--shadow-glow);
  margin-bottom: var(--space-xs);
}

.portal-signin-icon svg,
.portal-signin-icon i {
  width: 26px;
  height: 26px;
}

.portal-signin-title {
  font-family: var(--font-heading);
  font-size: var(--fs-xl);
  color: var(--text-primary);
  margin: 0;
}

.portal-signin-text {
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  line-height: 1.6;
  max-width: 480px;
}

.portal-signin-text code {
  font-family: var(--font-mono, monospace);
  font-size: 0.85em;
  color: var(--primary-light);
  background: var(--tint-primary-08);
  padding: 0.1rem 0.4rem;
  border-radius: var(--radius-sm);
  word-break: break-all;
}

.portal-signin-divider {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  width: 100%;
  margin: var(--space-md) 0 var(--space-xs);
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  text-transform: uppercase;
  letter-spacing: 0.1em;
}

.portal-signin-divider::before,
.portal-signin-divider::after {
  content: '';
  flex: 1;
  height: var(--border-width, 1px);
  background: var(--border-color);
}

.portal-request-form {
  width: 100%;
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
  text-align: left;
}

.portal-hp {
  position: absolute;
  left: -9999px;
  width: 1px;
  height: 1px;
  opacity: 0;
  pointer-events: none;
}

.portal-request-label {
  color: var(--text-secondary);
  font-size: var(--fs-xs);
  font-weight: 600;
}

.portal-request-row {
  display: flex;
  gap: var(--space-sm);
}

.portal-request-row input[type="email"] {
  flex: 1;
  min-width: 0;
  padding: 0.7rem 0.95rem;
  border-radius: var(--radius-full);
  border: var(--border-width, 1px) solid var(--border-color);
  background: rgba(10, 12, 18, 0.42);
  color: var(--text-primary);
  font-size: var(--fs-sm);
  font-family: inherit;
  transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
}

.portal-request-row input[type="email"]:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px var(--tint-primary-20);
}

.portal-request-row .btn {
  flex: 0 0 auto;
  white-space: nowrap;
}

.portal-request-hint {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
}

.portal-request-result {
  color: var(--success, #22c55e);
  font-size: var(--fs-sm);
  font-weight: 500;
}

.portal-request-result--err {
  color: var(--warning, #f59e0b);
}

@media (max-width: 900px) {
  .app-shell {
    grid-template-columns: 1fr;
    padding: calc(var(--navbar-height) + var(--space-lg)) var(--space-md) var(--space-2xl);
    gap: var(--space-lg);
  }

  .app-side {
    position: static;
    flex-direction: row;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--space-md);
    padding: var(--space-md);
  }

  .app-side-profile { flex: 1 1 auto; }

  .app-side-nav {
    flex-direction: row;
    align-items: center;
    gap: var(--space-xs);
  }

  .app-side-foot {
    margin-top: 0;
    padding-top: 0;
    border-top: none;
  }

  .app-title { font-size: var(--fs-2xl); }
}

@media (max-width: 560px) {
  .pj-grid { grid-template-columns: 1fr; }
  .pj-card { padding: var(--space-lg); }

  .portal-signin { padding: var(--space-xl) var(--space-lg); }

  .portal-request-row { flex-direction: column; }
  .portal-request-row .btn { width: 100%; justify-content: center; }
}

.pw-meta-sep { color: var(--text-tertiary); margin: 0 0.35rem; }

.pw-summary {
  display: flex;
  align-items: flex-start;
  gap: var(--space-xs);
  padding: var(--space-md) var(--space-lg);
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  line-height: 1.6;
}

.pw-inq {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
  padding: var(--space-lg);
}

.pw-track-btn {
  margin-top: var(--space-xs);
  align-self: flex-start;
}

.pw-ms-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--space-md);
}

.pw-ms {
  padding: var(--space-lg) var(--space-xl);
  display: flex;
  flex-direction: column;
  gap: var(--space-sm);
}

.pw-ms-head {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  flex-wrap: wrap;
}

.pw-ms-num {
  flex: 0 0 auto;
  width: 28px;
  height: 28px;
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--fs-xs);
  font-weight: 700;
  color: var(--primary-light);
  background: var(--tint-primary-12);
  border: var(--border-width, 1px) solid var(--tint-primary-20);
}

.pw-ms-title {
  font-family: var(--font-heading);
  font-size: var(--fs-lg);
  color: var(--text-primary);
  margin: 0;
  flex: 1 1 auto;
  min-width: 0;
}

.pw-ms-chip {
  display: inline-flex;
  align-items: center;
  padding: 0.2rem 0.7rem;
  border-radius: var(--radius-full);
  font-size: var(--fs-xs);
  font-weight: 600;
  border: var(--border-width, 1px) solid var(--border-color);
  color: var(--text-secondary);
}

.pw-ms-chip--in_progress {
  color: var(--primary-light);
  background: var(--tint-primary-08);
  border-color: var(--tint-primary-20);
}

.pw-ms-chip--delivered {
  color: var(--warning, #f59e0b);
  background: color-mix(in srgb, var(--warning, #f59e0b) 12%, transparent);
  border-color: color-mix(in srgb, var(--warning, #f59e0b) 30%, transparent);
}

.pw-ms-chip--approved {
  color: var(--success, #22c55e);
  background: color-mix(in srgb, var(--success, #22c55e) 12%, transparent);
  border-color: color-mix(in srgb, var(--success, #22c55e) 30%, transparent);
}

.pw-ms-chip--changes_requested {
  color: var(--accent-light, var(--accent));
  background: var(--tint-accent-08);
  border-color: var(--tint-accent-15);
}

.pw-ms--delivered {
  border-color: color-mix(in srgb, var(--warning, #f59e0b) 25%, var(--border-color));
}

.pw-ms-desc {
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  line-height: 1.55;
}

.pw-dl-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.pw-dl {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  padding: var(--space-sm) var(--space-md);
  border: var(--border-width, 1px) solid var(--border-color);
  border-radius: var(--radius-md);
  opacity: 0.75;
}

.pw-dl--latest {
  opacity: 1;
  background: var(--tint-primary-05);
  border-color: var(--tint-primary-20);
}

.pw-dl-v {
  flex: 0 0 auto;
  font-family: var(--font-mono, monospace);
  font-size: var(--fs-xs);
  font-weight: 700;
  color: var(--primary-light);
  padding: 0.15rem 0.5rem;
  border-radius: var(--radius-full);
  background: var(--tint-primary-08);
}

.pw-dl-main {
  display: flex;
  flex-direction: column;
  min-width: 0;
  flex: 1 1 auto;
}

.pw-dl-name {
  color: var(--text-primary);
  font-size: var(--fs-sm);
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.pw-dl-note {
  color: var(--text-secondary);
  font-size: var(--fs-xs);
}

.pw-dl-date {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
}

.pw-dl-btn {
  flex: 0 0 auto;
}

.pw-ms-approved {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
  color: var(--success, #22c55e);
  font-size: var(--fs-sm);
  font-weight: 500;
}

.pw-ms-changes summary {
  cursor: pointer;
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  display: flex;
  align-items: center;
  gap: var(--space-xs);
}

.pw-ms-changes ul {
  margin: var(--space-xs) 0 0;
  padding-left: var(--space-lg);
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  display: flex;
  flex-direction: column;
  gap: var(--space-2xs, 0.25rem);
}

.pw-cr-date {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  margin-right: 0.35rem;
}

.pw-ms-actions {
  display: flex;
  gap: var(--space-sm);
  flex-wrap: wrap;
  margin-top: var(--space-xs);
}

.pw-changes-form {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
  margin-top: var(--space-xs);
}

.pw-changes-form textarea {
  width: 100%;
  padding: 0.7rem 0.95rem;
  border-radius: var(--radius-md);
  border: var(--border-width, 1px) solid var(--border-color);
  background: var(--bg-card);
  color: var(--text-primary);
  font-size: var(--fs-sm);
  font-family: inherit;
  resize: vertical;
}

.pw-changes-form textarea:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px var(--tint-primary-20);
}

.pj-title-link {
  color: inherit;
  text-decoration: none;
}

.pj-title-link:hover {
  color: var(--primary-light);
}

.pj-actions {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
  margin-top: auto;
}

.pj-actions .btn {
  width: 100%;
  justify-content: center;
}

@media (max-width: 560px) {
  .pw-ms { padding: var(--space-md); }
  .pw-dl { flex-wrap: wrap; }
  .pw-dl-btn { width: 100%; justify-content: center; }
}

.pp-shell {
  width: 100%;
  max-width: min(97vw, 1780px);
  margin: 0 auto;
  padding: calc(var(--navbar-height) + var(--banner-height, 40px) + var(--space-sm)) var(--space-md) var(--space-sm);
  display: grid;
  grid-template-columns: 280px minmax(0, 1fr) 410px;
  gap: var(--space-md);
  align-items: stretch;
  height: 100vh;
  height: 100dvh;
  min-height: 560px;
  box-sizing: border-box;
}

.pp-rail,
.pp-chat,
.pp-over {
  display: flex;
  flex-direction: column;
  min-height: 0;
  padding: var(--space-md);
}

.pp-rail-profile {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  min-width: 0;
  padding-bottom: var(--space-sm);
  border-bottom: var(--border-width, 1px) solid var(--border-color);
  margin-bottom: var(--space-sm);
}

.pp-rail-label {
  text-transform: uppercase;
  letter-spacing: 0.12em;
  font-size: var(--fs-xs);
  color: var(--text-tertiary);
  font-weight: 600;
  margin: 0 0 var(--space-xs);
}

.pp-rail-list {
  flex: 1;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-2xs, 0.25rem);
  min-height: 0;
}

.pp-rail-empty {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  line-height: 1.5;
}

.pp-rail-item {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  padding: 0.6rem 0.7rem;
  border-radius: var(--radius-md);
  text-decoration: none;
  color: var(--text-secondary);
  border: var(--border-width, 1px) solid transparent;
  transition: background var(--transition-fast), color var(--transition-fast), border-color var(--transition-fast);
  min-width: 0;
}

.pp-rail-item:hover {
  background: var(--tint-primary-08);
  color: var(--text-primary);
}

.pp-rail-item.is-active {
  background: var(--tint-primary-12);
  border-color: var(--tint-primary-20);
  color: var(--text-primary);
}

.pp-rail-dot {
  flex: 0 0 auto;
  width: 9px;
  height: 9px;
  border-radius: var(--radius-full);
  background: var(--text-tertiary);
}

.pp-rail-dot--active { background: var(--success, #22c55e); }
.pp-rail-dot--on_hold { background: var(--warning, #f59e0b); }
.pp-rail-dot--completed { background: var(--primary-light); }
.pp-rail-dot--archived { background: var(--text-tertiary); }
.pp-rail-dot--new { background: #3b82f6; }
.pp-rail-dot--contacted { background: var(--warning, #f59e0b); }
.pp-rail-dot--closed { background: var(--text-tertiary); }

/* Chat presence line (active now / last seen) + read ticks */
.pp-presence {
  display: flex;
  align-items: center;
  gap: 7px;
  font-size: var(--fs-xs, 12px);
  color: var(--text-secondary);
  padding: 2px 2px 8px;
}

.pp-presence-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--text-tertiary);
  flex: 0 0 auto;
}

.pp-presence-dot.is-on {
  background: var(--success, #22c55e);
  box-shadow: 0 0 6px var(--success, #22c55e);
}

.pp-tick {
  margin-left: 5px;
  letter-spacing: -2px;
  color: var(--text-tertiary);
}

.pp-tick.is-read { color: var(--primary); }

.pp-rail-main {
  display: flex;
  flex-direction: column;
  min-width: 0;
  flex: 1 1 auto;
}

.pp-rail-title {
  font-size: var(--fs-sm);
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.pp-rail-hint {
  font-size: var(--fs-xs);
  color: var(--warning, #f59e0b);
}

.pp-rail-unread {
  flex: 0 0 auto;
  min-width: 22px;
  height: 22px;
  padding: 0 6px;
  border-radius: var(--radius-full);
  background: var(--gradient-primary);
  color: #fff;
  font-size: var(--fs-xs);
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
}

.pp-pane-head {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  padding-bottom: var(--space-sm);
  border-bottom: var(--border-width, 1px) solid var(--border-color);
  margin-bottom: var(--space-sm);
  min-width: 0;
}

.pp-pane-title {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  min-width: 0;
  flex: 1 1 auto;
  flex-wrap: wrap;
}

.pp-title {
  font-family: var(--font-heading);
  font-size: var(--fs-lg);
  color: var(--text-primary);
  margin: 0;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
}

.pp-back,
.pp-toggle {
  display: none;
}

.pp-thread {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-sm);
  padding: var(--space-xs) var(--space-2xs, 0.25rem);
}

.pp-thread-loading,
.pp-thread-empty {
  color: var(--text-tertiary);
  font-size: var(--fs-sm);
  text-align: center;
  margin-top: var(--space-xl);
}

.pp-msg {
  max-width: 78%;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.pp-msg--client {
  align-self: flex-end;
  align-items: flex-end;
}

.pp-msg--admin {
  align-self: flex-start;
  align-items: flex-start;
}

.pp-msg-body {
  padding: 0.6rem 0.9rem;
  border-radius: var(--radius-lg);
  font-size: var(--fs-sm);
  line-height: 1.5;
  word-break: break-word;
  white-space: pre-wrap;
}

.pp-msg--client .pp-msg-body {
  background: var(--gradient-primary);
  color: #fff;
  border-bottom-right-radius: var(--radius-sm);
}

.pp-msg--client .pp-msg-body a { color: #fff; text-decoration: underline; }

.pp-msg--admin .pp-msg-body {
  background: rgba(255, 255, 255, 0.08);
  color: var(--text-primary);
  border: var(--border-width, 1px) solid var(--border-color);
  border-bottom-left-radius: var(--radius-sm);
}

.pp-msg--admin .pp-msg-body a { color: var(--text-link, var(--primary-light)); }

.pp-msg-meta {
  font-size: var(--fs-xs);
  color: var(--text-tertiary);
}

.pp-msg--pending { opacity: 0.65; }

.pp-msg--failed .pp-msg-body {
  border: var(--border-width, 1px) solid var(--error, #ef4444);
}

.pp-msg--failed { cursor: pointer; }

.pp-msg--failed .pp-msg-meta { color: var(--error, #ef4444); }

.pp-composer {
  display: flex;
  align-items: flex-end;
  gap: var(--space-xs);
  padding-top: var(--space-sm);
  border-top: var(--border-width, 1px) solid var(--border-color);
}

.pp-composer textarea {
  flex: 1;
  min-width: 0;
  max-height: 120px;
  resize: none;
  padding: 0.65rem 0.9rem;
  border-radius: var(--radius-lg);
  border: var(--border-width, 1px) solid var(--border-color);
  background: rgba(10, 12, 18, 0.42);
  color: var(--text-primary);
  font-size: var(--fs-sm);
  font-family: inherit;
  line-height: 1.45;
}

.pp-composer textarea:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px var(--tint-primary-20);
}

.pp-send {
  flex: 0 0 auto;
  padding: 0.6rem 0.9rem;
}

.pp-attach {
  flex: 0 0 auto;
  padding: 0.6rem 0.8rem;
  border: var(--border-width, 1px) solid var(--border-color);
  background: linear-gradient(135deg, rgba(255, 255, 255, 0.10), rgba(255, 255, 255, 0.04));
  color: var(--text-secondary);
}

.pp-attach:hover {
  color: var(--text-primary);
  border-color: var(--primary);
}

/* Chat file attachments */
.pp-msg-img {
  display: block;
  max-width: 220px;
  max-height: 220px;
  border-radius: 10px;
  margin: 4px 0;
  object-fit: cover;
}

.pp-msg-file {
  display: inline-block;
  margin-top: 2px;
  font-size: var(--fs-sm);
  color: var(--primary);
  word-break: break-all;
  text-decoration: none;
}

.pp-msg-file:hover { text-decoration: underline; }

/* Change-photo control under the overview avatar */
.pp-avatar-edit {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 6px;
  padding: 4px 12px;
  font-size: var(--fs-xs, 12px);
  border-radius: 999px;
  border: var(--border-width, 1px) solid var(--border-color);
  background: transparent;
  color: var(--text-secondary);
  cursor: pointer;
}

.pp-avatar-edit:hover {
  color: var(--text-primary);
  border-color: var(--primary);
}

.pp-avatar-edit i, .pp-avatar-edit svg { width: 13px; height: 13px; }

.pp-over-scroll {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-md);
  padding-right: 2px;
}

.pp-card {
  border: var(--border-width, 1px) solid var(--border-color);
  border-radius: var(--radius-md);
  padding: var(--space-md);
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
  background: rgba(255, 255, 255, 0.05);
}

.pp-card-label {
  text-transform: uppercase;
  letter-spacing: 0.12em;
  font-size: var(--fs-xs);
  color: var(--text-tertiary);
  font-weight: 600;
  margin: 0;
}

.pp-status-line {
  font-family: var(--font-heading);
  color: var(--text-primary);
  font-size: var(--fs-base);
  font-weight: 600;
  margin: 0;
}

.pp-note {
  display: flex;
  align-items: flex-start;
  gap: var(--space-xs);
  color: var(--text-secondary);
  font-size: var(--fs-sm);
  background: var(--tint-primary-05);
  border-radius: var(--radius-sm);
  padding: var(--space-xs) var(--space-sm);
}

.pp-muted {
  color: var(--text-tertiary);
  font-size: var(--fs-sm);
}

.pp-banner {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  border-radius: var(--radius-md);
  padding: var(--space-md);
  font-size: var(--fs-sm);
}

.pp-banner > div { display: flex; flex-direction: column; gap: 2px; }
.pp-banner strong { color: var(--text-primary); }
.pp-banner span { color: var(--text-secondary); font-size: var(--fs-xs); }
.pp-banner svg, .pp-banner i { flex: 0 0 auto; width: 22px; height: 22px; }

.pp-banner--paid {
  border: var(--border-width, 1px) solid color-mix(in srgb, var(--success, #22c55e) 40%, transparent);
  background: color-mix(in srgb, var(--success, #22c55e) 10%, transparent);
}

.pp-banner--paid svg, .pp-banner--paid i { color: var(--success, #22c55e); }

.pp-banner--verify {
  border: var(--border-width, 1px) solid color-mix(in srgb, var(--warning, #f59e0b) 40%, transparent);
  background: color-mix(in srgb, var(--warning, #f59e0b) 8%, transparent);
}

.pp-banner--verify svg, .pp-banner--verify i { color: var(--warning, #f59e0b); }

.pp-pay-headline {
  font-family: var(--font-heading);
  font-size: var(--fs-lg);
  color: var(--text-primary);
  margin: 0;
}

.pp-pay-ok { color: var(--success, #22c55e); }

.pp-pay-balance {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
}

.pp-pay-balance strong { color: var(--text-primary); }

.pp-pay-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.pp-pay-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-sm);
  border: var(--border-width, 1px) solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: var(--space-xs) var(--space-sm);
  flex-wrap: wrap;
}

.pp-pay-row--paid { background: color-mix(in srgb, var(--success, #22c55e) 6%, transparent); }
.pp-pay-row--requested { background: color-mix(in srgb, var(--error, #ef4444) 6%, transparent); }

.pp-pay-info { display: flex; flex-direction: column; min-width: 0; flex: 1 1 140px; }
.pp-pay-name { color: var(--text-primary); font-size: var(--fs-sm); font-weight: 600; }
.pp-pay-state { color: var(--text-tertiary); font-size: var(--fs-xs); }
.pp-pay-row--paid .pp-pay-state { color: var(--success, #22c55e); }
.pp-pay-row--requested .pp-pay-state { color: var(--warning, #f59e0b); }

.pp-pay-right { display: flex; align-items: center; gap: var(--space-sm); }
.pp-pay-amount { font-family: var(--font-heading); font-weight: 700; color: var(--text-primary); }
.pp-pay-row--paid .pp-pay-amount { color: var(--success, #22c55e); }

.pp-pay-hint {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  font-style: italic;
}

.pp-stars { display: flex; gap: 4px; }

.pp-star {
  background: none;
  border: none;
  font-size: 26px;
  line-height: 1;
  color: var(--text-tertiary);
  cursor: pointer;
  padding: 2px;
  transition: color var(--transition-fast), transform var(--transition-fast);
}

.pp-star.is-on { color: var(--star, #fbbf24); }
.pp-star:hover { transform: scale(1.12); }

.pp-review-name,
.pp-review-comment {
  width: 100%;
  padding: 0.6rem 0.85rem;
  border-radius: var(--radius-sm);
  border: var(--border-width, 1px) solid var(--border-color);
  background: rgba(10, 12, 18, 0.42);
  color: var(--text-primary);
  font-size: var(--fs-sm);
  font-family: inherit;
}

.pp-review-msg { color: var(--success, #22c55e); font-size: var(--fs-xs); }

.pp-req summary { cursor: pointer; }

.pp-req-rows { display: flex; flex-direction: column; gap: var(--space-2xs, 0.25rem); margin-top: var(--space-xs); }

.pp-req-row {
  display: flex;
  justify-content: space-between;
  gap: var(--space-sm);
  font-size: var(--fs-xs);
  border-bottom: 1px dashed var(--border-color);
  padding-bottom: 4px;
}

.pp-req-k { color: var(--text-tertiary); flex: 0 0 auto; }
.pp-req-v { color: var(--text-secondary); text-align: right; min-width: 0; }

.pp-feed { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: var(--space-xs); }

.pp-feed-item {
  display: flex;
  align-items: baseline;
  gap: var(--space-xs);
  font-size: var(--fs-xs);
  color: var(--text-secondary);
}

.pp-feed-item svg, .pp-feed-item i { flex: 0 0 auto; width: 13px; height: 13px; color: var(--primary-light); transform: translateY(1px); }
.pp-feed-text { flex: 1 1 auto; min-width: 0; }
.pp-feed-date { flex: 0 0 auto; color: var(--text-tertiary); }

.pp-classic { text-align: center; }
.pp-classic a { color: var(--text-tertiary); font-size: var(--fs-xs); text-decoration: underline; }

.pp-empty-pane { align-items: center; justify-content: center; }

@media (max-width: 1240px) {
  .pp-shell { grid-template-columns: 250px minmax(0, 1fr) 360px; }
}

@media (max-width: 980px) {
  .pp-shell {
    display: block;
    height: auto;
    min-height: 0;
    padding: calc(var(--navbar-height) + var(--space-md)) var(--space-sm) var(--space-xl);
  }

  .pp-rail, .pp-chat, .pp-over { display: none; }

  .pp-view-rail .pp-rail { display: flex; }
  .pp-view-chat .pp-chat { display: flex; }
  .pp-view-over .pp-over { display: flex; }

  .pp-shell:not(.pp-view-rail) .pp-back { display: inline-flex; align-items: center; gap: 2px; color: var(--text-secondary); text-decoration: none; font-size: var(--fs-sm); }
  .pp-shell:not(.pp-view-rail) .pp-back svg, .pp-shell:not(.pp-view-rail) .pp-back i { width: 18px; height: 18px; }
  .pp-toggle { display: inline-flex; flex: 0 0 auto; }

  .pp-chat { min-height: calc(100vh - var(--navbar-height) - 120px); }
  .pp-thread { max-height: none; }
  .pp-rail-list { max-height: none; overflow: visible; }
  .pp-over-scroll { overflow: visible; }
  .pp-msg { max-width: 88%; }
  .pp-empty-pane { display: none !important; }
}

.pp-new-project {
  width: 100%;
  justify-content: center;
  margin-bottom: var(--space-xs);
}

.pp-profile {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: 4px;
  padding: var(--space-md) var(--space-sm) var(--space-sm);
}

.pp-profile-pic {
  width: 74px;
  height: 74px;
  border-radius: var(--radius-full);
  object-fit: cover;
  border: 2px solid var(--tint-primary-20);
  box-shadow: var(--shadow-glow);
  margin-bottom: var(--space-xs);
}

.pp-profile-initials {
  width: 74px;
  height: 74px;
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-heading);
  font-weight: 700;
  font-size: var(--fs-xl);
  color: #fff;
  background: var(--gradient-primary);
  box-shadow: var(--shadow-glow);
  margin-bottom: var(--space-xs);
}

.pp-profile-name {
  font-family: var(--font-heading);
  font-size: var(--fs-lg);
  color: var(--text-primary);
}

.pp-profile-email {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
  word-break: break-all;
}

.pp-view-details {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: var(--space-sm);
  color: var(--primary-light);
  font-size: var(--fs-sm);
  font-weight: 600;
  text-decoration: none;
}

.pp-view-details:hover { text-decoration: underline; }

.pp-tl {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
}

.pp-tl-item {
  position: relative;
  display: flex;
  gap: var(--space-sm);
  padding-bottom: var(--space-md);
}

.pp-tl-item:last-child { padding-bottom: 0; }

.pp-tl-item::before {
  content: '';
  position: absolute;
  left: 15px;
  top: 32px;
  bottom: 0;
  width: 2px;
  background: var(--border-color);
}

.pp-tl-item:last-child::before { display: none; }

.pp-tl-dot {
  flex: 0 0 auto;
  width: 32px;
  height: 32px;
  border-radius: var(--radius-full);
  border: var(--border-width, 1px) solid var(--tint-primary-20);
  background: linear-gradient(135deg, rgba(255, 255, 255, 0.10), rgba(255, 255, 255, 0.04));
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1;
}

.pp-tl-dot svg, .pp-tl-dot i {
  width: 15px;
  height: 15px;
  color: var(--primary-light);
}

.pp-tl-body {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
  padding-top: 4px;
}

.pp-tl-text {
  color: var(--text-primary);
  font-size: var(--fs-sm);
  line-height: 1.4;
}

.pp-tl-date {
  color: var(--text-tertiary);
  font-size: var(--fs-xs);
}

.pp-details-btn {
  width: 100%;
  justify-content: center;
  margin-top: var(--space-sm);
}

.pp-details-hint {
  text-align: center;
  font-size: var(--fs-xs);
}

.pp-upsell-links {
  display: flex;
  flex-direction: column;
  gap: var(--space-xs);
}

.pp-upsell-links .btn {
  width: 100%;
  justify-content: flex-start;
}

.pp-banner--due {
  border: var(--border-width, 1px) solid color-mix(in srgb, var(--error, #ef4444) 40%, transparent);
  background: color-mix(in srgb, var(--error, #ef4444) 10%, transparent);
  text-decoration: none;
  cursor: pointer;
  transition: transform var(--transition-fast), border-color var(--transition-fast);
}

.pp-banner--due:hover {
  transform: translateY(-1px);
  border-color: color-mix(in srgb, var(--error, #ef4444) 60%, transparent);
}

.pp-banner--due svg, .pp-banner--due i { color: var(--error, #ef4444); }

.pp-rail-pic {
  object-fit: cover;
  border: 2px solid var(--tint-primary-20);
}

.pp-thread::before {
  content: '';
  flex: 1 1 auto;
}

html:has(#ppShell) #statusBanner { display: none !important; }

body:has(#ppShell) { overflow: hidden; }

#ppShell {
  margin: 0 auto;
  margin-top: var(--navbar-height);
  padding: var(--space-sm) var(--space-md);
  height: calc(100vh - var(--navbar-height));
  height: calc(100dvh - var(--navbar-height));
  min-height: 0;
}

@media (max-width: 980px) {
  #ppShell {
    display: block;
    padding: var(--space-xs);
    height: calc(100vh - var(--navbar-height));
    height: calc(100dvh - var(--navbar-height));
  }

  #ppShell .pp-rail,
  #ppShell .pp-chat,
  #ppShell .pp-over {
    height: 100%;
    min-height: 0;
    padding: var(--space-sm);
  }

  #ppShell.pp-view-rail .pp-rail { display: flex; }
  #ppShell.pp-view-chat .pp-chat { display: flex; }
  #ppShell.pp-view-over .pp-over { display: flex; }

  #ppShell .pp-rail-list { overflow-y: auto; flex: 1 1 auto; }
  #ppShell .pp-thread { max-height: none; overflow-y: auto; }
  #ppShell .pp-over-scroll { overflow-y: auto; }

  .pp-pane-head { gap: var(--space-xs); padding-bottom: var(--space-xs); }
  .pp-title { font-size: var(--fs-base); }
  .pp-toggle { padding: 0.45rem 0.8rem; font-size: var(--fs-xs); }
  .pp-toggle svg, .pp-toggle i { width: 15px; height: 15px; }

  .pp-composer { padding-top: var(--space-xs); }
  .pp-composer textarea { font-size: 16px; padding: 0.55rem 0.8rem; }
  .pp-attach {
    width: 44px;
    height: 44px;
    padding: 0;
    display: flex;
    align-items: center;
    justify-content: center;
  }
  .pp-send {
    flex: 0 0 auto;
    width: 46px;
    height: 44px;
    padding: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-full);
  }

  .pp-new-project { font-size: var(--fs-sm); padding: 0.6rem; }
  .pp-rail-profile { padding-bottom: var(--space-xs); }
}

@media (max-width: 560px) {
  .track-hub-btn { padding: 0.5rem 0.95rem; font-size: var(--fs-xs); }
  .track-hub-bar { gap: 8px; margin-bottom: 12px; }
}

html:has(#ppShell),
body:has(#ppShell) {
  overflow: hidden !important;
  height: 100%;
}

html:has(#ppShell) .navbar { top: 0 !important; }

html:has(#ppShell) #statusBanner,
html:has(#ppShell) #chatWidget,
html:has(#ppShell) #backToTop {
  display: none !important;
}

#ppShell {
  position: fixed !important;
  top: var(--navbar-height) !important;
  left: 0;
  right: 0;
  bottom: 0;
  margin: 0 auto !important;
  height: auto !important;
  padding: var(--space-sm) var(--space-md) !important;
}

@media (max-width: 980px) {
  #ppShell { padding: var(--space-xs) !important; }

  #ppShell .pp-composer {
    display: flex !important;
    flex-direction: row !important;
    align-items: flex-end !important;
    gap: 8px !important;
  }

  #ppShell .pp-composer textarea {
    flex: 1 1 auto !important;
    width: auto !important;
    min-width: 0 !important;
    max-width: none !important;
  }

  #ppShell .pp-send {
    flex: 0 0 46px !important;
    width: 46px !important;
    min-width: 46px !important;
    max-width: 46px !important;
    height: 44px !important;
    padding: 0 !important;
    border-radius: 999px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
  }

  #ppShell .pp-toggle,
  #ppShell .pp-back {
    width: auto !important;
    max-width: none !important;
  }

  #ppShell .pp-new-project { width: 100% !important; }
}

html:has(#ppShell) .footer { display: none !important; }

.pp-thread,
.pp-over-scroll,
.pp-rail-list {
  scrollbar-width: thin;
  scrollbar-color: var(--tint-primary-20) transparent;
  scrollbar-gutter: stable;
}

.pp-thread { padding-right: 12px; }
.pp-over-scroll { padding-right: 10px; }
.pp-rail-list { padding-right: 6px; }

.pp-thread::-webkit-scrollbar,
.pp-over-scroll::-webkit-scrollbar,
.pp-rail-list::-webkit-scrollbar {
  width: 6px;
}

.pp-thread::-webkit-scrollbar-track,
.pp-over-scroll::-webkit-scrollbar-track,
.pp-rail-list::-webkit-scrollbar-track {
  background: transparent;
}

.pp-thread::-webkit-scrollbar-thumb,
.pp-over-scroll::-webkit-scrollbar-thumb,
.pp-rail-list::-webkit-scrollbar-thumb {
  background: var(--tint-primary-20);
  border-radius: 999px;
}

.pp-thread::-webkit-scrollbar-thumb:hover,
.pp-over-scroll::-webkit-scrollbar-thumb:hover,
.pp-rail-list::-webkit-scrollbar-thumb:hover {
  background: var(--tint-primary-35, var(--tint-primary-20));
}

.pp-toggle { position: relative; }

.pp-toggle-dot {
  position: absolute;
  top: -7px;
  right: -7px;
  min-width: 19px;
  height: 19px;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--error, #ef4444);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 0 0 2px var(--bg-primary);
}

.pp-tl-item--new .pp-tl-dot {
  border-color: var(--primary);
  background: var(--tint-primary-12);
  box-shadow: 0 0 0 3px var(--tint-primary-12);
}

.pp-tl-item--new .pp-tl-text { font-weight: 700; }

.pp-tl-newpill {
  display: inline-block;
  padding: 1px 7px;
  border-radius: 999px;
  background: var(--error, #ef4444);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.05em;
  vertical-align: middle;
  margin-left: 4px;
}

.pp-tl-cta {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  margin-top: 5px;
  padding: 4px 14px;
  border-radius: 999px;
  background: var(--gradient-primary);
  color: #fff;
  font-size: var(--fs-xs);
  font-weight: 600;
  text-decoration: none;
}

.pp-tl-cta:hover { opacity: 0.9; }

.pp-toggle { overflow: visible !important; }

@media (max-width: 980px) {
  .pp-toggle-dot {
    position: static;
    top: auto;
    right: auto;
    margin-left: 7px;
    box-shadow: none;
    flex: 0 0 auto;
  }
}